Privacy Policy

1. Introduction

DocAlerts and its operators (“we”, “us”, “our”) operate the DocAlerts service at www.docalerts.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service. If you have questions, contact us at support@docalerts.ca.

2. Information We Collect

When you sign up, we may collect:

• First and last name
• Email address
• Phone number
• Postal code
• Age bracket
• Language preferences
• Notification preferences (email, SMS)
• Preferred search radius

3. Automatically Collected Information

When you use the service, we may also automatically collect:

• Marketing attribution data (how you found us)
• Conversion events via Meta Pixel (e.g. signup completion)
• IP address (for security and rate limiting)

4. How We Use Your Information

• Send you clinic availability alerts via your chosen channels
• Determine your approximate location from your postal code to find clinics near you
• Determine clinic availability status to notify you of changes
• Communicate service-related updates
• Improve and maintain the service

5. AI Tooling & Subscriber Data

We use AI to monitor clinic websites and classify their availability status. Your personal information is stored in production systems that our AI development tools do not have access to. When our team develops or debugs DocAlerts, we use pseudonymized data. Names, email addresses, phone numbers, and full postal codes are removed or replaced with synthetic values; internal record identifiers are kept so we can investigate support issues tied to a specific account.

6. Third-Party Services

We share limited data with the following providers to operate the service:

We do not sell your personal information to third parties.

7. Data Retention

We retain your information while your account is active and for a reasonable period afterward for legal and operational purposes. You may request deletion at any time by contacting us at support@docalerts.ca.

8. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications

To exercise these rights, contact support@docalerts.ca.

9. Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted data transmission. However, no method of transmission or storage is 100% secure.

10. Meta Pixel & Tracking

We use Meta Pixel to measure the effectiveness of our advertising. This tool may collect information about your activity on our site and report it to Meta (Facebook). You can manage your ad preferences at Meta Ad Preferences or use a browser ad-blocker to opt out.

11. Age Requirement

DocAlerts is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated “Last updated” date.

13. Contact

For questions about this Privacy Policy, contact us at support@docalerts.ca.